Tello launches an app to rate customer service anywhere

When I read this post all I said was….we SO NEED THIS in Jamaica. With a 100% mobile penetration rate, with about half of that being smartphones, it would be such a powerful way to keep merchants honest and improve customer service quickly and smartly here. So who’s going to do this?

“A new mobile application called Tello offers you a chance to weigh in on the good and bad experiences you have at a restaurant, retail store, or anywhere else.

Think of it as a chance to speak to the manager without actually having to speak to the manager. I’ve certainly had customer service moments when I really wanted to complain about how badly I’d been treated or praise someone who’d done an amazingly good job (okay, more the former), but trying to find the manager seemed like too much trouble.

Tello makes it easier. You just open up the app (which is available for the iPhone and iPad as a downloadable application, and for Android and other phones as a mobile website), select the location, then give it a thumbs up or thumbs down. If you want to put a bit more work into it, you can also identify the employee you worked with and write a little review.”  More