The Information Communication and Technology (ICT) sector is another of the priority industries within Jamaica’s National Export Strategy (NES) through which the country can benefit from increased inflows of foreign exchange and potential investors and participants can acquire additional earnings.
In a continuation of the Sunday Finance series looking on the priority industries under the NES and the opportunities that exist therein, the focus shifts this week to the ICT sector, which has generated net foreign exchange earnings of approximately US$199.2 million for Jamaica between 2001 and 2005. Exports from the call centre industry alone is estimated to be between US$300-400 million from the 22 contact centres operating in Jamaica. However, only four of those firms are local companies which means that profits are often expatriated from Jamaica. more
